As the advice regarding the current unprecedented Coronavirus disease (COVID-19) situation within the UK is constantly changing, Propeller would like to assure all customers of the continuity of our service.
Due to the cloud-based platforms we provide for our clients and utilise within our own business we have taken the measure to allow all our staff to work from home which means that there should be no disruption to the availability of our Support or Operations teams, even if in isolation.
All support queries should be emailed to Support@teampropeller.co.uk or via our our office phone number, 0333 207 0037. All employees working remotely will be accessible via their personal emails for project specific queries.
For customers that are currently in the process of a live implementation the following will apply:
The project management team will review your project and be in contact with you to discuss your implementation plan on an individual basis. Every effort is in place to minimise the disruption to project delivery and currently we do not anticipate any impacts to go live dates. Our project team will keep you up to date should any issues arise.
As always, we remain committed to supporting your business with our high level of customer service. We will continue to monitor the situation and provide updates appropriately and promptly.
Kind regards and take care,